Mark Mitchell Chairman of the Cornwall Group reflects on its first two-years, including lockdowns, product shortages and multi-million-pound investment plans.


Cornwall Group was created in July 2019 from the restructure of Cornwall Glass, creating three distinct divisions, each with its own focus on a key area of glass supply. The strategic aim, announced at the time by its then managing director, Mark Mitchell, was to bring more focus and agility to key areas of the business.

Now with two years under its belt, the model has been put through its paces by COVID-19, and the chaos it, as well as tankers stuck in the Suez Canal, plus cold maintenance programmes have brought to manufacturing and glass supply.

“Of the two-years we’ve existed as a Group, for 18-months we’ve been working and living with COVID-19”, Mark, now Group chairman explains. He reflects for a moment, “it’s been tough but I’m very pleased with how we’ve adapted.

Chairman Mark Mitchell reflects on the two year anniversary of Cornwall Group

“Had we still been structured as a single business, without the divisional model, I believe things would have been a lot harder. We wouldn’t have been as agile as we have been.”

Cornwall Group operates across three divisions.  This includes two focussing on trade, Cornwall Glass Manufacturing and glass merchanting business, Mackenzie Glass, which was acquired by Cornwall Glass in 2017 from Pilkington/NSG.  A third division, Cornwall Glass & Glazing, is focussed on installations, trade and retail supply.

Although each has distinct areas of operation each shares an underpinning focus on high value products; Cornwall Glass Manufacturing, specialising in supply of over-sized IGUs and high- performance laminates and coatings.

Mackenzie, also sharing a focus on high-performance laminates and coated products but also specialist items including mirrored products and fire glass.

Combined, this has supported the Group in delivering a 20% increase in turnover this year, despite the challenges presented by COVID and the major disruption seen in glass supply.

“We aren’t looking to sell the cheapest product.  That goes for [Cornwall Glass] manufacturing and Mackenzie. We want to sell high value product, solar control, tinted glass, mirror. It’s about value add, service and support.”

Mark argues that the diversification in its model has also made the Group resilient to the challenges that have come its way.

Plymouth Manufacturing Team

The team at CGM Plymouth

“We are stable and some of that stability has come from the fact that we aren’t locked-in exclusively to a single area of the market.

“We do toughen our own product but we aren’t a volume toughener. I’m aware that a number of manufacturers have had to introduce 3-day weeks because they can’t get their hands on enough 4mm float.

“I don’t see that pressure given the challenges in glass supply easing anytime soon.

“We are more diverse. We do operate in different areas of the market, so our risks are spread a little more broadly.”

This was another key element of the strategy that underpinned the formation of the group, including a broader diversification of the business into new areas of operation. This has included new retail businesses, focussed on home furnishings in Cornwall and a second retail launch in the Isles of Scilly.

“We’ve opened a home furnishing business, which is obviously very different to our core manufacturing business but that was the aim – to try new things. We’ve also made some investments in property and are looking to explore and diversify further, as and when we see the right opportunities.”

This hasn’t, however distracted Cornwall Group from investment in those core areas of business. It announced plans to invest £6m in its Highbridge site at the start of this year.

To be delivered over the next three years, expand its operation from 15,000 to 55,000 sq ft, making Highbridge the largest of the manufacturing division’s three sites.

It will also give it new specialism including in walk-on insulated glass units; nonslip glass floors; staircases and other specialist processed glass products creating up to 30 new jobs.

Cutting Laminate Glass

Bottero 520 LAM(e)/37 cutting table

It has also continued to invest in its other manufacturing business. Alongside it’s flagship Plymouth operation, this has included  the installation of a new Bottero 520 LAM(e)/37 cutting table at the start of 2021 to its St Austell operation, something which has supported it in meeting the increased demand for laminates since Lockdown 1.0 in 2020.

Mackenzie Glass has also increased its laminate cutting capability with its own Boterro table, invested in new bevelling processing equipment, as well as carrying record levels of stock throughout lockdown with more than 80,000 m2 including 200 plus glass types on the ground in our 37,000 sq ft purpose-built Bristol site.

Mark also points to the Group’s corresponding investment in people. The Group pledging at the beginning of 2021 to recruit a further 10 apprentices to the Cornwall Group Apprenticeship Journey.

This was made as part of a longstanding commitment to ensure that at anytime, 10% of its workforce is made up of current or former apprentices. Combining on the job learning with a formal training framework the scheme has been a major success story with 20 current apprentices working across group businesses.

“We’ve worked incredibly hard to give our customers stability. That’s on price, where we’ve absorbed some increases, and in supply.

“Our allocations have held up and we’ve had enough. We’ve communicated well with our suppliers and our customers and while manufacturing lead times have been pushed out, people have understood why.

“And we’ve not lost sight of our investment strategy, either in our manufacturing facilities or the colleagues who work in them.

“That gives us a lot to be proud of.”


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